Terms & Conditions

Please view our Full T+c’s and Agreement Terms HERE

Terms and Conditions

Throughout this policy the Eclectic Creative website and any other related social media or web content – the use of the words ‘we,’ ‘us,’ or ‘our’ refers at all times to Eclectic Creative. Any reference to ‘you’ or ‘your’ refers at all times to the users and customers of our website.

Eclectic Creative directs all users to the below set of Terms and conditions, which constitute the Terms of Use for this website and related social media under the Eclectic Creative brand.

By purchasing an Eclectic Creative product or service, you are engaging in our service and agree at all times to be bound by these Terms and Conditions. When you purchase one of our products or services, we assume that you have read and understood the following.

Copyright and Intellectual Property

We pride ourselves on creating exceptional design work so please be original and create your own work and do not copy us. All intellectual property on our website or any of our social media, including photographs, logos, any other images or literature are the property of Eclectic Creative and Eclectic Creative Home and may not be reproduced either in whole or in part without express consent from the author. We don’t want things to get nasty, so do the right thing. If you want to share our work on social media or Instagram, credit us by tagging and mentioning @jess_eclecticcreative in the first line of the image.

Social Media + Instagram

A big part of what we do at Eclectic Creative is to share the love and communicate with our people. We get really excited seeing our products in your home so if you would like to share these with us tag us in images that you use across Social Media. By doing so you agree to have the possibility of your image/s shared through Eclectic Creative’s Instagram account. Images will be credited to the author and we never claim the images to be our own. We expect the same in return, if using our images please tag and mention us. Caring is sharing.

Purchasing a product

When shopping online with us, you agree to provide any details requested by us including identification and payment information. You agree that payment will be taken upon placing the order. We accept payment via Paypal.

Eclectic Creative reserves the right to refuse or cancel orders at any time and for any reason.

Postage and Handling

We use Australia Post to ship our products. Shipping is calculated at the checkout. At present, we do not offer International shipping, however if you would like to explore your options, contact us and lets see what we can do.

Delivery

Many of our products are made to order in Melbourne using local suppliers, designers and businesses. We know you’re eager to receive your products but please allow 5 business days before your products are shipped as they are individually made and created with love. Shipping can then take anywhere from 3 to 7 business days to reach you, depending upon where you live.

Out of stock items

We are constantly creating and replenishing stock, however if our items are out of stock, you can contact us with a product request.

Returns/Exchanges/Damages

Eclectic Creative Home does not offer refunds, exchanges or returns for change of mind purposes. If in the rare occasion a product arrives damaged in transit, please refrain from using the product and email us product images and the order number within 7 days to have the issue addressed. Contact details via our website or hello@eclecticcreative.com.au

Refunds will only be given if we deem the product to be faulty or damaged and excludes the cost of delivery. Similarly if a replacement product is required, we will ship it as soon as possible, bearing in mind our delivery times.

Feedback

We’d love to hear what you think of our products and from time to time we share them, in part or in whole with our users across our website or Social Media. Please inform us via email if you would like to remain anonymous.

Customer Satisfaction

We want you to be happy with your purchase. We love our products, and are really proud of them. We inspect each product for quality before sending out, wrapping each by hand, ensuring they arrive to you in perfect condition. If you are not happy with your product, please get in touch with us so we can look at resolving the issue as we want you to be happy. Smiles give us feel good.